Michele Nitti is the President of Polisportiva Riccione APS, which manages the Riccione Swimming Stadium, the most important swimming facility in Italy.
I got to know Leucum System, the company that produces DocciaPay systems, almost by chance, through the company that supplies us with the management software.
I had explained very clearly how I wanted to handle the shower and hairdryer services and they immediately pointed me in the direction of this solution, telling me that I would not find anything similar anywhere else; I trust that person a lot and decided to look into it.
In the past, we had already tried other “pay-as-you-go” systems for showers and hairdryers, but they were not suitable for our reality: the facility accommodates more than 600 people per day, plus competitions with thousands of attendees.
I am always rather sceptical, but when I was introduced to DocciaPay, I realised it could be the right solution: extreme ease of use for users, a clear and intuitive control panel on consumption and collections, and a pay-per-use model that is really effective in reducing waste.
After a short running-in phase, I can say that I am fully satisfied: the system has fulfilled all its promises, improving internal management and bringing concrete benefits in terms of both efficiency and sustainability.
At first, users experienced a small moment of bewilderment: it is not easy to change habits from the old one-shot system, but in a short time they realised the advantages, i.e. clarity of the service, payment only for actual use, and a clear environmental value linked to responsible use of water and energy.
At first I didn't understand how they could provide us with rapid assistance over 400 km away, then I saw it with my own eyes: the system is fully wired and allows us to remotely control the operation of each individual shower or hairdryer.
What seemed unbelievable to me has now become the norm, and the possibility of installing everything on a free loan - with no upfront investment and no debt - has, after almost two years of use, proved to be a winning choice.
Managing the Swimming Stadium is not easy and over time I have realised that the choice of suppliers is decisive in order to govern a facility of this size in the best possible way; that is why I have to surround myself with the best, especially when they offer a really high level of service.
If someone were to ask me whether I would recommend the system, I would do so without hesitation: I would recommend it to anyone who runs a sports facility, particularly large complexes or multi-centre realities.
The real plus we appreciated most of all was the Free Time module.
Previously, with the old system, we were forced to manually load thousands of “shower and hairdryer shots” for all users every month, with chaotic management: lost cards all the time, no real savings on water, electricity and gas, and minimal takings; today, with DocciaPay, we finally have orderly, precise, sustainable and fully under control management