Cristiano Bigi Owner and manager of “Le Piscine di Guastalla” - a well-established facility for over 30 years in the province of Reggio Emilia that includes five indoor and outdoor swimming pools, a gymnasium, course rooms and paddle courts.
“I got to know the DocciaPay system at the Bologna trade fair in 2018. After visiting several stands, my attention fell on them: they were the only ones able to integrate a new payment system without forcing me to replace cards and turnstile readers, which still used outdated 125 kHz technology.
Before, everything was free: showers and hairdryers were free, but the waste had become unsustainable. I had wanted to introduce a pay system for some time, but could not find a solution compatible with my existing infrastructure. With DocciaPay I finally solved the problem.
Since the system has been installed, waste has been reduced to zero and customers really appreciate the fact that they only pay for what they actually use. The hairdryers are powerful and high-performance, and the female audience in particular appreciates them very much - so much so, I admit, that they have even stolen some sometimes!
Another key aspect is the assistance: always present and prompt. In seven years, there has never been an occasion when the phone has not been answered. If a fault occurs, the spare part is dispatched the same day. In seven years of use, the system has never stopped.
At first, I only chose DocciaPay to solve a technical problem with the cards. Today, after many years, I can say with certainty that I made the right choice.”